Current Job Openings with FCCO

Major Duties:

• Gain complete knowledge of FCCO policies and procedures concerning scheduling, patient eligibility and clinic policies.
• Record incoming calls, voicemails and online appointment requests into the Phone Log using a Google spreadsheet.
• Return calls in a timely manner and provide resources as needed.
• Schedule spay/neuter appointments and perform all tasks related to scheduling appointments. These include sending emails with attachments, setting trap pick up appointments, making confirmation calls, and prepping supplies for checking in patients.
• Enter all patient and client information into the scheduling software accurately.
• Perform opening duties to include setting out signs, tables, bringing racks to the lobby, starting laundry.
• Check in patients on clinic days accurately and efficiently while interacting with clients and volunteers in a friendly and professional manner.
• Encourage caregivers to donate for services received and track donations accurately.
• Perform check in “wrap up” to include entering patient information, entering donations, cleaning the lobby, front entry area, wipe down the tables and restock the cage cover box.
• Prep traps to check out by filling out the Trap form with the trap numbers, date, and name of caregiver.
• Trap inventory maintenance includes cleaning and disinfecting traps, replacing bar codes and labels, etc.
• Check traps out to caregivers and train the caregivers how to trap their cats using FCCO procedures and protocols.
• Check traps in, ensuring they are in working order and process the trap deposit as directed.
• Manage the waitlist for cat check out, calling caregivers who have returned in the afternoon, when it is their turn to pick up their cats and relaying who is checking out to the technicians.
• Perform closing cleaning duties for the lobby, restroom, trap room and community room.
• Keep laundry going throughout the day.
• Work alongside volunteers in a courteous manner, training them as needed.
• Record incoming cat food donations and put away as directed..

Measures of Success:

• You have a complete knowledge of FCCO policies and procedures concerning scheduling, patient eligibility and clinic policies.
• Proficient with scheduling software and enter data accurately.
• Caregiver phone calls are returned in a timely manner.
• Able to perform all tasks related to scheduling a spay/neuter appointment.
• Data is entered accurately into Google spreadsheets and Clinic HQ software.
• The clinic check-in process is completed within a set timeframe and is accurate.
• Caregivers are successful in trapping their cats.
• All cats are cared for in a respectful and compassionate manner.
• You are following all FCCO policies, procedures, and core values.
• Laundry is complete by each evening with one load ready to start in the morning.
• Positive feedback from the caregivers contacting and using our program.

Measures of Success:

• Excellent phone skills and desire to complete a high volume of calls in a timely manner.
• Proficient in Microsoft office and Google sheets/docs.
• Possess prior customer service experience.
• ust possess excellent communication skills with the public and co-workers.
• Enjoy being a part of a team that makes a difference.
• The ability to maintain a professional demeanor during stressful situations.
• The ability to lift 25lbs and perform physical tasks as assigned.
• The ability to lift 25lbs up onto a shelf level or above your head
• Possess and maintain a current Oregon driver’s license and good driving record.
• Have good attention to details.

Work Environment:
All CSR work will be performed at the FCCO facility, you will be exposed to cats who are not tame or vaccinated. It is imperative to follow FCCO protocols and safety procedures while working around these animals. You will not be handling cats but will be exposed to them while checking them into the clinic. You will also be exposed to cleaning supplies, odors, and metal traps.

FCCO is a vegetarian organization and all meals eaten inside the facility must be vegetarian.

Time Commitment:
The Client Service Representative, Part Time position is 20-30 hours per week position. The current schedule is Wednesday to Friday 8am to 5:00pm. This schedule is subject to change as we continue to grow our surgery schedule. An occasional weekend day may also be required.

Reports To:
Sara Andersen, CVT, Clinic Manager

Please complete this application.

Qualifications:

• Possess a current Oregon state veterinary license in good standing.
• Prefer a veterinarian who has worked at a HVHQSN clinic for at least one year.
• Able to perform a feline ovariohysterectomy in approximately 10 minutes or less and a feline castration in under 3 minutes following FCCO surgical protocols.
• Ability to spay/neuter up to 40 cats in a four-to-five-hour shift.
• Willing and able to follow existing FCCO protocols and procedures.
• The ability to maintain a professional demeanor during stressful situations.
• Able to stand for more than 4 hours and perform repetitive movements.
• Display a positive attitude and work cooperatively in a team environment.

Major Duties:

• Perform spay and neuter surgeries in an efficient, competent manner following FCCO surgical protocols.
• Perform additional surgeries as outlined in the FCCO Surgical Protocols. These surgeries include but are not limited to: cryptorchid, enucleation, tail amputation, hernia repair umbilical and traumatic.
• Perform pre-anesthetic health exams on qualifying cats/kittens.
• Follow up with caregivers/owners of patients with complications or euthanasia.
• Assist with maintaining patient records.
• Assist with post-surgical inquiries from caregivers as needed.
• Support the mission of FCCO, the policies and procedures.
• Oversee volunteer veterinarians to ensure they are following FCCO protocols.
• Support FCCO staff and volunteers.

Measures of Success:

• All the surgeries admitted for the day are finished in a timely manner.
• The rate of surgical complications is less than 1% of the surgeries you perform.
• You are following all FCCO policies, procedures, and core values.
• All cats are cared for in a respectful and compassionate manner.
• The staff is happy and positive.
• You can perform duties in a calm and respectful manner.

Work Environment:
All work will be performed at the FCCO surgery clinic in Portland. You will be supported by a well-trained and efficient technical staff. There may be another volunteer or contract veterinarian working with you depending on the number of surgeries planned for the day. The average number of spays/neuters performed each day is 35 surgeries per veterinarian. We strive for this number but over schedule for this number to show up, allowing for the possibility of a larger clinic on some days if all the cats show up for their appointments.

Time Commitment:
This position is for up to 4 clinics per week for approximately 3-5 hours/day depending on the surgery schedule.

Reports To:
FCCO's Medical Director, Leah Kennon, CVT

Essential Job Duties:

• Work as a spay neuter veterinarian performing up to 45 spay/neuter surgeries per day.
• Perform additional surgery as needed to improve the welfare of the cat including but not limited to enucleation, tail amputation, all types of hernia repair, entropion, and wound repair.
• Perform the Managing Veterinarian (OVEMB) duties and provide DEA license for controlled medical purchases. (FCCO will reimburse you for the cost of your DEA license)
• Supervise handling and recording of controlled substances by technicians.
• Onboard, train, coach and oversee staff and volunteer veterinarians ensuring they are performing surgery to FCCO standards.
• Manage medical emergencies on site.
• Ensure all clinic staff members are adhering to proper pre, peri and post-operative care of the patients.
• Perform physical exams on patients as needed.
• Perform wellness services that are not done at the time of surgery (vaccine clinics for example).
• Participate in clinic and staff meetings.
• Attend the Veterinary Advisory Committee meeting bi-annually.
• Provide consultation regarding high volume spay/neuter clinics to other programs.
• Stay abreast of current medical procedures ensuring we are practicing “modern medicine”.
• Attend animal welfare conferences and CE opportunities regarding HVHQSN.
• Create and maintain relationships in animal welfare communities and the local veterinarian community.
• Represent FCCO at functions as needed.
• Attend board meetings as requested.
• Participate in staff recognition and engage in ways to retain veterinary staff.
• Point person for difficult clients as needed.
• Write articles for internal and external publications.
• Participate in strategic planning and assist in implementation of plans.
• Contribute to the stewardship of the organization’s mission and stay current on cat issues impacting FCCO programs.
• Other duties as assigned.

Experience, Knowledge, Skills and Abilities:

• Be a Veterinarian licensed in Oregon with more than 10 years of experience working with cats and over 5 years of managing staff members in a clinical setting.
• HQHVSN veterinarian skills required, performing up to 45 surgeries in a 4–5-hour time frame with support from a well-trained and efficient technical staff.
• Able to work standing or sitting for 8 hours.
• Able to perform repetitious activities for long periods.
• Work cooperatively within a team environment.
• Lift or move items up to 50 pounds (assisted or unassisted)
• Communicate clearly in person and in writing.

Emotional and Mental Requirements:

• Able to work under stressful conditions efficiently and effectively.
• Able to respond quickly to a variety of medical situations.
• Ability to cope with death either due to a surgical complication or from euthanasia.
• Demonstrate flexibility, resilience, and composure even in difficult situations.
• Perform duties in a cooperative manner while working in a team environment.
• Passion for reducing cat overpopulation.
• Maintain high ethical standards.
• Rapidly and accurately process information.
• Ability to delegate tasks.

Work Environment:
Most of the work is performed at the FCCO spay/neuter hospital. Some job duties may be performed in FCCO office space or from home with advance approval. This position mainly interacts with the medical team, but will also collaborate and interact with the Executive Director, donors, general public, volunteers, vendors, and veterinary community. Communication will be in person, telephone and digitally.

Time Commitment:
This position is full-time at 30 hours.

Reports To:
FCCO's Medical Director, Leah Kennon, CVT